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10. Is there a contract?
FarLook does not require a contract and neither should our clients.
A client can change or suspend a FarLook program at anytime, either temporarily or
permanently, and without penalty.
Before and throughout the program, there is clarity and agreement on:
- The scope - the boundaries - of the program.
- The commitment that the management team and FarLook makes on the collaborative approach
to be taken to design, develop, agree, implement and optimize the improvements.
- The assessment and agreement on the identifiable factors that are controllable and
- The agreed process and tools used: a) to measure, track and report the improvements
(usually weekly); b) to sustain the changes; and, c) to take corrective action(s),
- The weekly investment.