Supply chains are more than suppliers providing materials, parts, equipment, resources
or services to customers to fulfill their sales.
Supply chains are also comprised of strategies, information, processes, technology,
money, and most important, people working together.
Understanding what each customer expects, needs and values is the distinction between
a supply chain (push) versus a value chain (pull).
Starting with a company’s customers, the focus is to achieve more consistent and
higher levels of value for each supplier-customer in the chain.
This cooperation extends backwards inside the company across the departments through
the internal processes to its external suppliers.
The same efforts extend to the external suppliers, their suppliers, their producers
and eventually back to the raw materials.
Back, Mid and Front
Support offices are not very exciting.
But, management often overlooks the tremendous opportunities that these activities
hold for a company.
More Missed and Hidden Opportunities
Almost every day, management can reduce costs, cycle-time and business risk, and
improve customer relations and its marketing intelligence efforts.
These changes can
be the fastest, easiest and least risky to implement; the benefits are often significant.
The best run companies realize that higher levels of customer-satisfaction strengthens
customer loyalty, which increases retention rates.
This often leads to increased sales and can create new business opportunities, as
well as real referrals.
Supply-Value Chain Management
FarLook works with its’ client management teams to help identify, formulate and deliver
the increased value that their customers want and expect, but at lower cost:
- Beginning at the operational level (transactions),
- Then, the tactical level (short term decisions), and
- Finally, at the strategic level (planning).